Call Reporting

Advanced Call Reporting

for Your Call Center

Data drives better decisions. RingQ’s Advanced Call Reporting gives call centers the insights they need to monitor team performance, understand customer needs, and optimize operations. With accurate, real-time reports, supervisors can act quickly to improve efficiency, service quality, and overall call center performance.

Designed to Deliver Actionable Insights

RingQ’s reporting tools go beyond basic metrics. From agent-level performance to overall call traffic and customer feedback, advanced reporting ensures you have the information needed to make informed, data-driven decisions that improve your team and enhance the customer experience.

Monitor individual performance

Track calls, wrap-up codes, and AUX activity to manage teams effectively.

Understand team performance

Evaluate metrics across departments to spot trends and bottlenecks.

Customer feedback visibility

Analyze feedback reports to improve service quality and satisfaction.

Comprehensive call analytics

Access reports on call volume, abandoned calls, and SLA.

Custom reporting

Create reports tailored to your contact center’s unique needs.

Real-time data access

Make faster decisions with up-to-the-minute reporting dashboards.

reporting

Reports That Cover
Every Angle

RingQ provides a variety of standard reports including individual and team performance, wrap-up codes, AUX codes, SLA compliance, call traffic, and abandoned calls. Each report can be filtered, exported, and scheduled to suit your workflow.

Customization

Customizable to Your
Call Center Needs

If your team requires a unique report, RingQ can adapt. From specific metrics to complex KPI tracking, you can design reports that focus on what matters most for your business and customer experience goals.

wallboard

Real-Time Insights
for Smarter Decisions

Designed for small to mid-sized businesses, RingQ Multi-Tenant offers a shared cloud deployment that reduces costs—without sacrificing the powerful communication features your team relies on. It’s the perfect solution for organizations that don’t require a dedicated environment but still demand security, stability, and smooth performance.

Why Switch to
a RingQ Cloud Call Center?

Team Productivity

RingQ Cloud CX gives your team the tools to handle more calls, connect faster, and deliver better customer experiences—without wasting a second.

Ongoing Savings

RingQ isn’t just built for performance—it’s built for value. Businesses of all sizes save more over time with RingQ’s simple, transparent pricing model.

Built for Efficiency

RingQ isn’t just another Cloud CX communications system—it’s a purpose-built platform designed to streamline your team’s workflow, reduce friction, and power seamless collaboration from anywhere.

Customer Experience

From hotels to call centers to global offices, RingQ is built to keep you connected to your customers wherever they are, on the channel they prefer. RingQ ensures that no call, message, or moment is ever missed.

Self-Hosted

Hosted by RingQ

On-Premise

Integrations

Business Needs

Rich Feature Set

Become a Partner

Channel Partner

Intergration Partner

Carrier Partner

For Partners

Single-Tenant

Multi-Tenant

News

About

Careers

Contact

Advanced Call Reporting